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Frequently Asked Questions

How Does Cleantitude Work?

Enter your address then select a pick up date and time, followed by a drop off date and time. You can enter any comments Order Instructions below. Our driver will bring you a Cleantitude laundry and Wash and Fold Bag.

Do You Have Phone Applications?

Yes! You can download our iPhone app or Android app on the Home page.

What should I prepare/do for my first pickup?

Just have your clothes ready. Our Wash man will bring a  bag to place your loose clothes in. If you have them in a bag yourself this is also fine. Enter any special care instructions in the laundry bag so that we may cater to your needs.

What's the turnaround time?

All services have a standard turn around time of 48 hours. 

Do I have to be home when you come by?

Not necessarily. You can leave your bag of laundry outside your home by the door. You can also leave your items with your doorman. Make sure to let us know in the order notes so we know we have your approval. For deliveries we prefer that you (or your roommate) be home or have a doorman in your building for us to leave the clothes with.

Can you remove the stain on my items?

For dry cleaning items, our specialist dry cleaners use the highest quality equipment and industry-leading stain removal products. We cannot promise all stains will be removed, but we do promise we will do our best. Let us know in the app or tell our driver which items have stains you would like us to pay attention to.

Can you hang dry items?

Yes we can. Let us know through your Order Instructions which items you would like to have hang dried.

Are there any materials you can't process?

We cannot process fur, curtains and any articles containing hazardous materials or that have been soiled in blood (:s). Our team will inform you as soon as possible of any item that cannot be cleaned and we will return it hung or folded, but uncleaned. If Washmen receives and can process any of these items, they will be dealt with on a case-by-case basis and standard turnaround times do not apply.

Minimum Order

We have a minimum order of $35.

How do I pay?

Once your order has been successfully dropped off, you can pay to the wash man by cash, debit, or credit card.

© 2020 by Cleantitude Inc.